Account & Data Deletion Request
Compliant with Google Play Store User Data Policy & Data Safety Requirements
At PLAYWORA (Package ID: com.tanvirshaharia.playwora), we respect your right to control your personal data. You may request the permanent deletion of your account and all associated personal information at any time.
How to Request Deletion
📱 Option 1: Direct In-App Deletion (Instant)
If you have the app installed on your Android device:
- Open PLAYWORA on your Android phone.
- Tap on Settings (gear icon in your profile).
- Select Account Management → tap Delete Account.
- Confirm your request. Your user record, high scores, and tokens will be instantly deleted from our database.
🌐 Option 2: Web / Email Deletion Request (Without App Installed)
If you have uninstalled the app or cannot access your device, you can submit an email deletion request directly to our developer support team:
Send an email to: support@tanvirshaharia.com
Subject: Account Deletion Request - [Your Registered Email or Phone]
Please include your registered email address or mobile phone number used for SMS OTP verification so we can locate your record.
✉️ Launch Deletion Email
What Happens to Your Data?
- Permanently Deleted: Your Firebase Auth profile, display name, email, high scores, Game XP, and active tournament participation are permanently erased from Cloud Firestore.
- Retention Exception: If you requested financial prize disbursements (bKash/Flexiload), basic transaction identifiers (MFS TrxID, timestamp) may be retained for up to 90 days strictly to comply with local anti-fraud and accounting audit obligations, after which they are permanently destroyed.
Processing Timeline
Web and email deletion requests are audited and processed within 48 hours of verification. Once completed, a confirmation email is dispatched to you.
